Get in contact
Email us, or send a short message about what happened. One of the team will come back to you within one business day.
Our business hours are Monday to Friday, 9am to 6pm.
Tell us what happened
However suits you best
Ring us
0333 360 9696
Monday to Friday, 9am to 6pm. Straight through to a person, not a menu.
Call nowEmail us
info@fernstonelaw.co.uk
Send us what happened and any paperwork you already have. We reply within one business day.
Send an emailVisit us
Park West Business Park
Sealand Road
Chester, CH1 4RJBy appointment, so we know you are coming and the right person is there to see you.
Get directions
After you get in touch
No call centres, no chasing. One member of the team picks it up and stays with it.
- 01
We read what you sent
One of the team, not a call handler, reads what you send.
- 02
We come back to you
Within one business day, by whichever route you asked us to use.
- 03
You decide
We explain your options and the funding. Nothing happens until you say so.
Fernstone Law, Chester
We act for clients across England and Wales, and most claims are handled by phone, email and post. If you would rather meet in person, we are happy to arrange it.
- Fernstone Law is authorised and regulated by the Solicitors Regulation Authority, SRA number 591916.
- Registered in England and Wales as Fernstone Law Limited.
- If something has gone wrong, our complaints procedure explains how to raise it and what happens next.Read our complaints procedure
Common questions
What should I have ready?
Nothing formal. The date, roughly what happened, and any paperwork or photographs you already have is plenty for a first conversation.
Does it cost anything to ask?
No. The initial assessment is free and there is no obligation to proceed.
How quickly will I hear back?
Within one business day. If your claim is time-critical, say so and we'll prioritise it.
Can you help if I am not sure I have a claim?
Yes, that is most of the enquiries we take. If we don't think you have a claim, we will tell you.
Tell us what happened
A short message is enough. One of the team, back to you within one business day.