Dealing with an injury is hard enough without navigating a legal process on top of it. We take that off your plate. We handle the legal work, gathering evidence, dealing with insurers, negotiating your settlement, while you focus on recovering.
If the accident involved a rental e-bike rather than a scooter, our rental e-bike claims page covers that, and our cycling and pedestrian guidance covers collisions on a bicycle or on foot.
What kinds of e-scooter accident do we handle?
Hit by an e-scooter as a pedestrian
On a pavement, a crossing or a shared path. A rider owes you the same duty of care as any other road user.
Injured while riding a rental e-scooter
Where a driver's negligence, a fault with the scooter, or a hazard nobody dealt with caused the collision.
Collisions between an e-scooter and a vehicle
Whichever side you were on, the question is the same: whose actions caused it.
Road and pavement defects
Potholes, raised ironwork and unlit obstructions, where the surface itself contributed to the accident.
Faulty or poorly maintained scooters
Brake, steering or battery failures on a rental scheme scooter, where the operator should have caught it.
Untraced and uninsured riders
Where the rider left the scene or turns out to have no cover, a claim may still be possible.
What if I was partly at fault?
Partial fault doesn't necessarily prevent a claim. Where responsibility is shared, compensation may simply be reduced proportionally. This is called contributory negligence. It's always worth asking rather than assuming you don't have a claim. Riding without a helmet, or riding a privately-owned e-scooter where it isn't permitted, are both points the other side may raise, and neither is the end of the conversation.
Rental or private: why it changes the claim
Liability in an e-scooter accident can sit with the rider, the scheme operator, or occasionally a local council, depending on what actually caused it. Which of those is in play often depends on a distinction most people have never had reason to think about.
Rental scheme e-scooters typically operate under a local trial permit, which gives them a different legal status to privately-owned ones. Where the scooter itself was at fault, a brake or steering failure, or a scooter left somewhere it should not have been, the operator may be the right party rather than the rider.
Privately-owned e-scooters are currently unlawful to ride on public roads, pavements and cycle lanes in most of the UK, which can affect how a claim involving one is assessed. That cuts both ways, and it does not automatically decide the outcome for an injured rider or an injured pedestrian.
If you were injured by a rider, this is generally treated much like any other road traffic accident. The rider owes other road users the same duty of care as anyone else, whichever kind of scooter they were on.
If you're unsure which applies to your situation, or you simply don't know what kind of scooter it was, it's worth asking us directly rather than assuming either way. Working that out is our job, not yours.
What you could receive
Compensation for an e-scooter accident claim typically covers two things: general damages, for the pain, suffering and impact on your life, and special damages, your actual financial losses such as lost earnings, medical costs, travel to appointments and damaged property.
We'll talk you through what's realistic for your specific situation once we've reviewed the details. We won't overpromise, and we won't quote a figure before we've properly understood your case.