An injury shouldn't be the thing you remember about your holiday

Whether you were hurt at a UK holiday park or on a package holiday abroad, if the cause was someone else's failure to take reasonable care, a claim may be possible.

Start your claimOr ring 0333 360 9696

Holiday injury claims fall into two broad categories, and which one applies affects how the claim works. If you booked a package holiday, flights and accommodation together, through a UK tour operator, the operator is generally responsible for the standard of the accommodation and facilities, even though they didn't build or run them, under the Package Travel Regulations.

If you booked accommodation independently, the claim is generally against the hotel, venue or activity provider directly, which can mean dealing with a foreign law and insurance system, something we can still help manage.

What kinds of holiday injury claim do we handle?

  • Package holiday accidents

    Including hotel and resort injuries covered by the Package Travel Regulations.

  • Independently booked accommodation injuries

    Including hotels, villas and self-catering.

  • Swimming pool accidents

    Including inadequate supervision or poor pool maintenance.

  • Slips, trips and falls at hotels and resorts

    Including pool areas, stairs and poorly lit walkways.

  • Activity and excursion injuries

    Including watersports and organised trips.

  • UK holiday park and caravan park accidents

    Including on-site facilities, steps and entertainment venues.

What if I was partly at fault?

Partial responsibility reduces compensation proportionally rather than removing the claim. Accepting some risk in an activity you chose to take part in doesn't mean accepting negligence in how it was run.

What you could receive

Holiday injury claims cover general damages for the injury and its effect on your life, and special damages for financial losses, which can include the cost of medical treatment abroad, spoiled holiday costs in some cases, and lost earnings.

We'll talk you through what's realistic for your situation once we've reviewed the details. We won't overpromise, and we won't quote a figure before we've properly understood your case.

How does a claim actually work?

Four stages, and you always know which one you're in.

  1. 01

    Initial consultation

    You tell us what happened and how you booked the holiday. We give you a straight view on whether your claim has merit, free and with no obligation.

  2. 02

    Establishing the right claim route

    We identify whether this is a package holiday claim against the operator, or a claim against an overseas provider directly, since the process differs.

  3. 03

    Investigation

    We gather evidence, medical records, photographs, and where possible, the accommodation or venue's own incident report.

  4. 04

    Negotiation and resolution

    We'll explain how our fee is calculated before you agree to anything.

Don't leave it late

How long do I have to claim?

For package holiday claims, the time limit is generally three years, similar to other personal injury claims, though certain international transport-related injuries can carry a shorter two year limit. We'll confirm which applies to your specific situation quickly.

If you're not sure whether you're still within the time limit, contact us. We'll tell you quickly.

The money side

What will it cost me?

Nothing upfront. Where a no win, no fee agreement applies, our fee comes from your compensation only if the claim succeeds, and it's set out in full, in writing, before you agree to anything.

  • We'll explain the funding options available for your claim, which may include a conditional fee (no win, no fee) arrangement, clearly and in full before you decide whether to proceed.
  • Where a conditional fee agreement applies and your claim succeeds, a success fee is deducted from your compensation. The law limits that fee in personal injury claims, and it is never taken from any damages awarded for future care or future loss of earnings. We explain exactly how it is worked out, in writing, before you agree to anything.
  • A cancellation fee may apply if you withdraw outside the 14 day cooling off period. Full details will be provided before you sign anything.
Common questions

Frequently asked questions

Does it matter if the accident happened abroad?

It affects which process applies, but it doesn't rule out a claim. Package holiday claims in particular can generally be brought in the UK against the UK tour operator.

What if I booked flights and hotel separately?

You may still have a claim, generally against the accommodation or venue provider directly, which we can help manage even where it involves an overseas insurer.

Do I need to have reported the accident to the hotel at the time?

It helps considerably if you did, but a claim isn't automatically ruled out if you didn't.

Does this cover holiday sickness as well as injury?

Holiday sickness is a related but separate type of claim, with its own evidence requirements. Ask us and we'll advise on the right route.

Ready to find out where you stand

Tell us what happened. We'll give you a straight answer, and we won't pressure you either way.

Start your claimOr ring 0333 360 9696

Related claim types

All personal injury claims
Reviewed by Craig Bryan, Legal Services Director, COLP/COFA
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