It built up slowly. That doesn't mean nobody was responsible

Repetitive strain injury rarely has a single moment you can point to. It develops over months or years, usually because a job was set up in a way that made it inevitable.

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RSI claims work differently from accident claims because there's no incident to investigate. Instead the question is whether your employer knew, or should have known, that the way work was organised carried a risk, and whether they did anything about it.

Employers have specific duties here: assessing workstations, providing breaks and rotation, supplying suitable equipment, and acting on complaints. Where those didn't happen, there's usually a claim.

What kinds of repetitive strain claim do we handle?

  • Carpal tunnel syndrome

    From sustained repetitive hand and wrist work.

  • Tendonitis and tenosynovitis

    In the wrist, elbow and shoulder.

  • Vibration white finger and hand-arm vibration syndrome

    From prolonged use of vibrating tools.

  • Upper limb disorders from display screen work

    Where workstation assessments weren't carried out.

  • Bursitis and epicondylitis

    From repeated overhead or gripping work.

  • Neck and shoulder disorders

    From sustained poor working posture.

What if I was partly at fault?

Partial responsibility can reduce compensation, for example where equipment or breaks were provided and not used. But an employer's duty includes making sure safe practices are actually followed, not simply making them available.

What you could receive

RSI claims cover general damages for the condition and its effect on your life, and special damages for financial losses, commonly including lost earnings, treatment and physiotherapy, and where the condition ends a particular line of work, longer-term loss of earnings.

We'll talk you through what's realistic for your situation once we've reviewed the details. We won't overpromise, and we won't quote a figure before we've properly understood your case.

How does a claim actually work?

Four stages, and you always know which one you're in.

  1. 01

    Initial consultation

    You tell us about your work and your symptoms. We give you a straight view on whether your claim has merit, free and with no obligation.

  2. 02

    Investigation

    We gather medical records and occupational health notes, and request your employer's risk assessments, workstation assessments and any record of complaints raised.

  3. 03

    Medical evidence

    We arrange an independent medical assessment to establish the diagnosis and its link to your work.

  4. 04

    Negotiation and resolution

    We deal with your employer's liability insurer directly. We'll explain how our fee is calculated before you agree to anything.

Don't leave it late

How long do I have to claim?

For gradual-onset conditions like RSI, the three year limit generally runs from your date of knowledge, when you first knew, or reasonably should have known, that your condition was significant and connected to your work, rather than from when the symptoms first began.

If you're not sure whether you're still within the time limit, contact us. We'll tell you quickly.

The money side

What will it cost me?

Nothing upfront. Where a no win, no fee agreement applies, our fee comes from your compensation only if the claim succeeds, and it's set out in full, in writing, before you agree to anything.

  • We'll explain the funding options available for your claim, which may include a conditional fee (no win, no fee) arrangement, clearly and in full before you decide whether to proceed.
  • Where a conditional fee agreement applies and your claim succeeds, a success fee is deducted from your compensation. The law limits that fee in personal injury claims, and it is never taken from any damages awarded for future care or future loss of earnings. We explain exactly how it is worked out, in writing, before you agree to anything.
  • A cancellation fee may apply if you withdraw outside the 14 day cooling off period. Full details will be provided before you sign anything.
Common questions

Frequently asked questions

There was no accident. Can I still claim?

Yes. RSI claims are based on the working conditions that caused the condition over time, not on a single incident.

I've left the job where it started. Does that matter?

No. You can claim against a former employer, and their insurer at the time deals with the claim.

What if I never formally reported it?

It makes evidencing harder but doesn't rule out a claim. Occupational health records, GP records and colleagues' accounts can all help.

Is vibration white finger the same thing?

It's a related condition, caused by prolonged use of vibrating tools, and is claimed on the same basis: an employer failing to limit exposure or monitor for symptoms.

Ready to find out where you stand

Tell us what happened. We'll give you a straight answer, and we won't pressure you either way.

Start your claimOr ring 0333 360 9696
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