Claim guides
Every guide, in one place
Straight answers to the questions people ask most, across personal injury and motor finance claims.
Guides
Twenty one guides, in two groups
Each guide answers one question directly, then explains the detail behind it. If you can't find the answer you're looking for, get in touch and we'll answer it for your situation rather than in general terms.
Personal injury guides
- How does a road traffic accident claim work?From the roadside to settlement: who pays, time limits, the portal and what a claim costs.
- How long do I have to make a personal injury claim?Three years in most cases, but the clock doesn't always start on the day of the accident.
- Do I need a solicitor for a personal injury claim?When a solicitor makes a material difference, and when going it alone is reasonable.
- What is contributory negligence?Sharing some responsibility reduces compensation rather than removing the claim.
- General damages vs special damages explainedThe two halves of a compensation award, and what each one actually covers.
- What happens if the other side denies liability?A denial is an opening position, not the end of the claim.
- How long does a personal injury claim take?What sets the timeline, and why rushing a serious claim is the expensive option.
- Can I make a claim on behalf of a child?Acting as litigation friend, and what happens to the compensation until they turn 18.
- What evidence do I need for a personal injury claim?What genuinely helps, and what to do if you have none of it.
- Can I claim for psychological injury after an accident?Psychological harm is claimable, with or without a physical injury alongside it.
- What is a duty of care?The legal responsibility every negligence claim has to establish first.
- Can I claim if I wasn't wearing a seatbelt?It can reduce compensation, but it rarely removes the claim.
- Can I claim for a hit and run accident?Claiming when the driver left the scene or turned out to be uninsured.
- Do I have to be told I can claim after a road accident?Nobody is formally responsible for telling you, and a report found most people find out by chance.
Motor finance guides
- What is a discretionary commission arrangement (DCA)?The commission structure at the centre of the redress scheme, and why it mattered.
- Do I need a solicitor to claim motor finance redress?When a solicitor helps, and when you are better off doing it yourself for free.
- Am I eligible if I've already sold the car?Selling the car doesn't affect a claim about how the finance was sold.
- What if my finance company has gone out of business?Where to turn when the lender no longer exists.
- Can I claim if I've already paid off my car finance?Settled and closed agreements are still covered by the scheme.
- What's the difference between PCP and HP car finance?The two main kinds of car finance, and why both are in scope.
- Will making a claim affect my credit score?Whether complaining shows up on your credit file.
Still not sure? Just ask
Tell us what happened. We'll give you a straight answer, and we won't pressure you either way.