Yes, having fully repaid your car finance agreement doesn't affect your eligibility for redress. The claim relates to how the agreement was arranged, and specifically whether a discretionary commission arrangement or other issue affected the interest rate you were charged, not whether the agreement is still active today.
In more detail
Why does a completed agreement still qualify?
The potential issue relates to a specific point in time, when the finance was arranged and the interest rate was set, rather than the ongoing status of the agreement. If you paid more than you should have because of how commission was structured, that overpayment happened regardless of whether the agreement has since been paid off in full.
Does it matter how long ago I finished paying it off?
What matters most is when the agreement itself started, since it needs to fall within the 2007 to 2024 window covered by the FCA's redress scheme. An agreement that started within that period can still be eligible even if it was paid off some years ago.
Do I need old statements or paperwork to check this?
Not necessarily. Lenders are required to retain records of historic agreements, so you don't need to have kept your own paperwork from years ago. Tell us what you remember, the lender, roughly when, and the vehicle, and we can help establish the details.
Does settling early or paying off a finance agreement early change anything?
No, whether an agreement ran its full term or was settled early doesn't affect whether it's eligible under the scheme, the assessment is based on how the agreement was set up at the outset.