Motor finance guide

Am I eligible for motor finance redress if I've already sold the car

The car is usually long gone by the time any of this comes up, and people assume that settles it. It is the agreement that matters here.

Short answer

Yes, whether you still own the vehicle has no bearing on your eligibility for motor finance redress. What matters is the finance agreement itself, when it was taken out, how it was arranged, and whether a discretionary commission arrangement or other issue affected your interest rate, not your current relationship to the car.

In more detail

Why doesn't current ownership matter?

The redress scheme is about correcting how much you were charged under a historic finance agreement, a financial product issue, not a question about the vehicle itself. Selling, trading in, or writing off the car afterwards doesn't change what happened at the point the finance was arranged.

What if I've had several cars on finance over the years?

Each separate agreement is assessed on its own facts. If you had multiple PCP or HP agreements between 2007 and 2024, it's worth checking each one, since being affected on one doesn't automatically mean every agreement was, and equally, being unaffected on one doesn't rule out another.

Do I need paperwork from an agreement I no longer have records for?

Not necessarily to get started. Lenders retain records of historic finance agreements, so exact paperwork on your end isn't essential, tell us what you remember and we can help establish the details.

Does it matter if I part-exchanged the car for a new one on finance?

No, a part-exchange doesn't affect the assessment of the original agreement. Each agreement in the chain is looked at independently.

Common questions

Frequently asked questions

What if I can't remember exactly when I had the agreement?

An approximate timeframe is enough to get started, we can help narrow down the details from there.

Does it matter if the car has since been scrapped or written off?

No, this doesn't affect eligibility, the finance agreement itself is what's assessed.

Can I claim on an agreement from many years ago if I no longer have any documents?

Yes, lenders are required to hold records covering the relevant period, so a lack of personal paperwork isn't a barrier to checking your position.

Not sure if you're affected

Give us a few details and we'll check where you stand. We'll give you a straight answer.

Check your motor finance claimOr ring 0333 360 9696
Call usStart a claim