Motor finance claims, explained clearly.

• What is a discretionary commission arrangement (DCA)?The commission structure at the centre of the redress scheme, and why it mattered.
• Do I need a solicitor to claim motor finance redress?When a solicitor helps, and when you are better off doing it yourself for free.
• Am I eligible if I've already sold the car?Selling the car doesn't affect a claim about how the finance was sold.
• What if my finance company has gone out of business?Where to turn when the lender no longer exists.
• Can I claim if I've already paid off my car finance?Settled and closed agreements are still covered by the scheme.
• What's the difference between PCP and HP car finance?The two main kinds of car finance, and why both are in scope.
• Will making a claim affect my credit score?Whether complaining shows up on your credit file.

New guides are added regularly. If you can't find the answer you're looking for, get in touch and we'll answer it for your situation rather than in general terms.

• The FCA redress scheme explainedWhat the regulator found, and what lenders now have to do.
• Check your eligibilityThe agreements and circumstances the scheme covers.
• Fees and fundingWhat a claim costs, and what you can do yourself for free.
• Timeline and updatesWhere the Upper Tribunal challenges have got to.