Shops and supermarkets are required to have a proper system for checking their premises regularly and dealing with hazards promptly, not just reacting after someone's been hurt. Retailers often argue their inspection system was adequate; whether that's actually true depends on their own records, which we'll ask for.
These claims are common and often more straightforward than people expect, particularly with photographs of the hazard and details of when and where it happened.
What kinds of accident in shop claim do we handle?
Spilled products or liquids left unattended
Where a spill was there long enough that staff should have dealt with it.
Trailing cables or trip hazards from displays and equipment
Including restocking equipment left in customer walkways.
Badly stacked shelving or displays
Including falling stock.
Wet floors without warning signs
Including from cleaning or weather.
Damaged flooring
Including trolleys catching on uneven surfaces.
What if I was partly at fault?
Partial responsibility reduces compensation proportionally rather than removing the claim. It's always worth asking rather than assuming.
What you could receive
Accident in shop claims cover general damages for the injury and its effect on your life, and special damages for financial losses, including lost earnings and treatment costs.
We'll talk you through what's realistic for your situation once we've reviewed the details. We won't overpromise, and we won't quote a figure before we've properly understood your case.