Being asked to do something you weren't properly shown how to do isn't your failing

Employers are required to provide proper training before asking you to carry out a task, particularly anything involving machinery, manual handling or specific safety procedures. Where that training didn't happen, or wasn't good enough, that's a claim.

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Inadequate training claims often sit alongside another type of claim, a machinery injury, a manual handling injury, a chemical exposure, rather than standing entirely alone. The training gap is usually the reason the underlying accident happened in the first place.

It's a genuinely common finding once a workplace accident is properly investigated: the person was doing what they were told, but nobody had actually shown them the safe way to do it.

What kinds of inadequate training claim do we handle?

  • No training given at all

    For a task that required it.

  • Rushed or incomplete training

    That didn't cover the actual hazards involved.

  • Training in a task you were then asked to do differently in practice

    Where the method taught and the method expected did not match.

  • New starters given tasks before proper induction training was completed

    Including agency and temporary staff.

  • Refresher training that should have happened but didn't

    Particularly for machinery, manual handling and protective equipment.

What if I was partly at fault?

Partial responsibility reduces compensation proportionally rather than removing the claim. Being asked to do a task you weren't trained for isn't something you're expected to have refused.

What you could receive

Inadequate training claims cover general damages for whatever injury resulted, and special damages for financial losses, including lost earnings and treatment costs.

We'll talk you through what's realistic for your situation once we've reviewed the details. We won't overpromise, and we won't quote a figure before we've properly understood your case.

How does a claim actually work?

Four stages, and you always know which one you're in.

  1. 01

    Initial consultation

    You tell us what happened and what training, if any, you received. We give you a straight view on whether your claim has merit, free and with no obligation.

  2. 02

    Investigation

    We gather training records, induction documentation, and evidence of what training actually took place versus what should have.

  3. 03

    Negotiation

    We deal with your employer's liability insurer directly.

  4. 04

    Resolution

    Once agreed, your compensation is paid. We'll explain exactly how our fee is calculated before you agree to anything.

Don't leave it late

How long do I have to claim?

Most personal injury claims must be brought within three years of the accident, or three years from the date you first connected your injury to it. For children, that three year clock starts on their eighteenth birthday.

If you're not sure whether you're still within the time limit, contact us. We'll tell you quickly.

The money side

What will it cost me?

Nothing upfront. Where a no win, no fee agreement applies, our fee comes from your compensation only if the claim succeeds, and it's set out in full, in writing, before you agree to anything.

  • We'll explain the funding options available for your claim, which may include a conditional fee (no win, no fee) arrangement, clearly and in full before you decide whether to proceed.
  • Where a conditional fee agreement applies and your claim succeeds, a success fee is deducted from your compensation. The law limits that fee in personal injury claims, and it is never taken from any damages awarded for future care or future loss of earnings. We explain exactly how it is worked out, in writing, before you agree to anything.
  • A cancellation fee may apply if you withdraw outside the 14 day cooling off period. Full details will be provided before you sign anything.
Common questions

Frequently asked questions

What if I signed a form saying I'd received training I didn't actually get?

This happens more often than people expect, and it's something we can investigate, a signature alone doesn't prove the training was adequate.

I'm experienced in the role generally, just not with this specific task. Does that matter?

Yes, general experience doesn't substitute for task-specific training where the task carries its own particular risks.

Can I claim if a colleague trained me informally rather than my employer?

Potentially, the employer is still responsible for making sure whatever training you received was adequate, however it was delivered.

Does this apply to new starters specifically?

It applies to anyone asked to do a task without proper training, though new starters given tasks before induction is complete are a common example.

Ready to find out where you stand

Tell us what happened. We'll give you a straight answer, and we won't pressure you either way.

Start your claimOr ring 0333 360 9696
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