This page covers injury caused by disrepair specifically, not general housing complaints

If you've been physically injured because your landlord failed to fix a known problem with the property, that's a personal injury claim, distinct from a general housing disrepair complaint.

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Landlords have a legal duty to keep the structure and certain key parts of a rented property in good repair, and to act within a reasonable time once a problem is reported. Where a disrepair issue that was reported, or that the landlord should reasonably have known about, actually caused an injury, a broken step, a collapsed ceiling, faulty electrics, that's a personal injury claim.

This is a different claim from a general housing disrepair case seeking repairs or a rent reduction. Here, the focus is specifically on an injury that resulted from the disrepair, and the compensation reflects that injury.

What kinds of landlord disrepair injury claim do we handle?

  • Falls caused by broken or unsafe stairs, steps or flooring

    Including loose treads, missing handrails and worn coverings.

  • Ceiling or structural collapse injuries

    Often following damp, leaks or reported cracking.

  • Injuries from faulty electrics or gas installations

    Including shocks, burns and carbon monoxide exposure.

  • Falls linked to disrepair in communal areas

    Including shared stairwells and hallways.

  • Injuries where a reported repair was left unaddressed for an unreasonable period

    The repair history is usually the centre of the claim.

What if I was partly at fault?

Partial responsibility reduces compensation proportionally rather than removing the claim. It's always worth asking rather than assuming.

What you could receive

Injury against landlord claims cover general damages for the injury and its effect on your life, and special damages for financial losses, including lost earnings and treatment costs.

We'll talk you through what's realistic for your situation once we've reviewed the details. We won't overpromise, and we won't quote a figure before we've properly understood your case.

How does a claim actually work?

Four stages, and you always know which one you're in.

  1. 01

    Initial consultation

    You tell us what happened and, if you reported the issue previously, roughly when. We give you a straight view on whether your claim has merit, free and with no obligation.

  2. 02

    Investigation

    We gather evidence, photographs of the disrepair, any record of you reporting it, and correspondence with your landlord or letting agent.

  3. 03

    Negotiation

    We deal with your landlord's insurer directly.

  4. 04

    Resolution

    Once agreed, your compensation is paid. We'll explain exactly how our fee is calculated before you agree to anything.

Don't leave it late

How long do I have to claim?

Most personal injury claims must be brought within three years of the accident, or three years from the date you first connected your injury to it. For children, that three year clock starts on their eighteenth birthday.

If you're not sure whether you're still within the time limit, contact us. We'll tell you quickly.

The money side

What will it cost me?

Nothing upfront. Where a no win, no fee agreement applies, our fee comes from your compensation only if the claim succeeds, and it's set out in full, in writing, before you agree to anything.

  • We'll explain the funding options available for your claim, which may include a conditional fee (no win, no fee) arrangement, clearly and in full before you decide whether to proceed.
  • Where a conditional fee agreement applies and your claim succeeds, a success fee is deducted from your compensation. The law limits that fee in personal injury claims, and it is never taken from any damages awarded for future care or future loss of earnings. We explain exactly how it is worked out, in writing, before you agree to anything.
  • A cancellation fee may apply if you withdraw outside the 14 day cooling off period. Full details will be provided before you sign anything.
Common questions

Frequently asked questions

Do I need to have reported the disrepair before the injury happened?

It strengthens the claim considerably if you did, but it isn't always essential, particularly for defects a landlord should reasonably have identified through their own inspections.

Is this different from a general disrepair claim for a rent reduction?

Yes. This page covers a personal injury caused by disrepair specifically. A claim purely about getting repairs done, without an injury, is a different type of housing matter.

What if my landlord is a housing association or council?

The same principles apply, we can advise on claims against any type of landlord.

Can I still live in the property while pursuing a claim?

Yes, making a personal injury claim doesn't affect your tenancy, and it's unlawful for a landlord to retaliate against you for making a genuine claim.

Ready to find out where you stand

Tell us what happened. We'll give you a straight answer, and we won't pressure you either way.

Start your claimOr ring 0333 360 9696
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