You weren't driving. Your claim doesn't depend on who was

As a passenger, you're very rarely at fault for a collision, which puts you in a straightforward position: if the accident wasn't your doing, you're likely to have a claim, whichever driver caused it.

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Passenger claims are among the more clear-cut personal injury claims, precisely because liability usually isn't the difficult part. If you were a passenger and the vehicle you were in, or another vehicle, caused the collision, the claim proceeds against whichever driver was at fault, even if that's the driver of the car you were travelling in.

That includes claims against a friend or family member's insurance, which people are often reluctant to consider. It's worth knowing that claims are paid by insurers, specifically for this situation, not out of the driver's own pocket.

What kinds of passenger injury claim do we handle?

  • Passengers in a car involved in a collision

    Regardless of which driver was at fault.

  • Claims against the driver of the vehicle you were in

    Including a friend or family member, paid through their insurance.

  • Taxi and private hire passenger claims

    Whether the driver you booked or another road user was responsible.

  • Public transport passenger claims

    Including buses and coaches.

  • Passengers on motorcycles

    As a pillion passenger.

What if I was partly at fault?

As a passenger you're very rarely found partly at fault, since you generally weren't controlling the vehicle. It can occasionally be relevant, for example if you weren't wearing a seatbelt, but it doesn't usually reduce a passenger claim significantly.

What you could receive

Passenger claims cover general damages for the injury and its effect on your life, and special damages for financial losses, including lost earnings, medical costs and travel to appointments.

We'll talk you through what's realistic for your situation once we've reviewed the details. We won't overpromise, and we won't quote a figure before we've properly understood your case.

How does a claim actually work?

Four stages, and you always know which one you're in.

  1. 01

    Initial consultation

    You tell us what happened. We give you a straight view on whether your claim has merit, free and with no obligation.

  2. 02

    Investigation

    We gather evidence, medical records, the police or insurance report, and witness accounts where relevant.

  3. 03

    Negotiation

    We deal directly with the insurer of whichever driver was responsible, including the driver of the vehicle you were travelling in, where relevant.

  4. 04

    Resolution

    Once agreed, your compensation is paid. We'll explain exactly how our fee is calculated before you agree to anything.

Don't leave it late

How long do I have to claim?

Most personal injury claims must be brought within three years of the accident, or three years from the date you first connected your injury to it. For children, that three year clock starts on their eighteenth birthday.

If you're not sure whether you're still within the time limit, contact us. We'll tell you quickly.

The money side

What will it cost me?

Nothing upfront. Where a no win, no fee agreement applies, our fee comes from your compensation only if the claim succeeds, and it's set out in full, in writing, before you agree to anything.

  • We'll explain the funding options available for your claim, which may include a conditional fee (no win, no fee) arrangement, clearly and in full before you decide whether to proceed.
  • Our service is no win, no fee, so there is nothing to pay up front and nothing to pay if your claim does not succeed. We look after the costs of running your claim, and where it is appropriate we put insurance in place so that you are not left owing your opponent's costs if the claim is lost. If your claim succeeds, a fee is deducted from your compensation, as it is at most firms, and we explain it in full, in writing, before you agree to anything.
  • A cancellation fee may apply if you withdraw outside the 14 day cooling off period. Full details will be provided before you sign anything.
Common questions

Frequently asked questions

Can I claim if the driver was a friend or family member?

Yes. The claim is paid by their insurance, not by them personally, and making a claim is exactly what that insurance is for.

What if both drivers were partly at fault and I was a passenger?

You can generally claim against either or both insurers, since as a passenger you weren't responsible for the collision either way.

Does it matter if I wasn't wearing a seatbelt?

It can be raised and may reduce compensation slightly if it affected your injury, but it doesn't prevent a claim.

I was a passenger on a bus. Is that different?

The process is similar, generally against the bus operator's insurer, though public transport claims can involve additional evidence such as CCTV.

Ready to find out where you stand

Tell us what happened. We'll give you a straight answer, and we won't pressure you either way.

Start your claimOr ring 0333 360 9696
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