Holiday sickness claims are specifically about illness, most commonly gastric illness, linked to food or hygiene standards at accommodation booked as part of a package holiday. Under the Package Travel Regulations, the UK tour operator is generally responsible for the standard of the accommodation, even though they don't run it directly, which means the claim can usually be brought against a UK company rather than an overseas hotel.
These claims need proper medical evidence linking the illness to the holiday, and ideally, evidence that other guests were similarly affected, which we'll help you gather.
What kinds of holiday sickness claim do we handle?
Gastric illness linked to hotel food standards
Including undercooked, reheated or badly stored food.
Illness linked to poor hygiene in hotel kitchens or buffets
Including food left unrefrigerated on open buffets.
Outbreaks affecting multiple guests at the same accommodation
Other guests falling ill at the same time is useful evidence.
Illness from swimming pool or water quality issues
Including inadequate treatment of pool and drinking water.
Claims against UK tour operators for overseas package holiday illness
The package travel rules allow a claim against the UK operator.
What if I was partly at fault?
This isn't usually a relevant consideration in holiday sickness claims, since the cause relates to food or hygiene standards rather than the claimant's own actions.
What you could receive
Holiday sickness claims cover general damages for the illness and its effect on the rest of your holiday and afterwards, and special damages for financial losses, including medical treatment costs and, in some cases, a proportion of the holiday cost itself.
We'll talk you through what's realistic for your situation once we've reviewed the details. We won't overpromise, and we won't quote a figure before we've properly understood your case.