Bus and coach operators owe passengers a duty of care, both in how vehicles are driven and in how safely passengers can board, travel and get off. Where sudden or dangerous driving, poor vehicle maintenance, or an unsafe boarding area caused your injury, a claim can be brought against the operator.
Where the accident actually involved a collision with another vehicle, the claim may instead, or additionally, be against that other driver's insurer.
What kinds of public transport accident claim do we handle?
Sudden braking or dangerous driving injuries
Including falls while standing on a moving bus.
Falls while boarding or alighting
Including from a vehicle not stopping properly at the kerb.
Injuries from collisions involving the bus or coach
Whether the driver or another road user was at fault.
Slips and falls inside the vehicle
Including wet floors.
Injuries at bus stations and coach terminals
Including platform edges, barriers and unlit areas.
What if I was partly at fault?
Partial responsibility reduces compensation proportionally rather than removing the claim, for example if you weren't holding on when a reasonable passenger would have been.
What you could receive
Public transport accident claims cover general damages for the injury and its effect on your life, and special damages for financial losses, including lost earnings and treatment costs.
We'll talk you through what's realistic for your situation once we've reviewed the details. We won't overpromise, and we won't quote a figure before we've properly understood your case.