Some claims need more time, not more urgency

A serious injury, whatever caused it, changes the shape of a claim. It needs a longer view, specialist evidence, and a firm willing to take the time to get the long-term picture right.

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"Serious injury" isn't a separate cause of action, it's a description of scale, and it applies across almost any type of accident: road traffic, workplace, medical, public liability. What changes is how the claim needs to be handled: interim payments to support you while it continues, expert medical and often care evidence, and a settlement that properly reflects a lifetime's impact, not just the immediate injury.

If you're dealing with a brain injury, spinal injury, amputation, or another life-changing condition, our dedicated injury type pages go into more detail on the specific considerations for that injury. This page covers the approach we take to serious claims generally.

What counts as a serious injury claim?

  • Injuries with permanent or long-term effects on mobility, independence or capacity to work

    Where the effect is measured in years rather than weeks.

  • Injuries requiring ongoing care, therapy or case management

    Including support arranged through a rehabilitation package.

  • Injuries requiring home or vehicle adaptations

    Including ramps, wet rooms and adapted controls.

  • Injuries affecting your ability to return to your previous occupation

    Including retraining and a change of career.

  • Injuries where the full prognosis will take time to become clear

    Settling early on an unclear prognosis rarely serves you well.

What if I was partly at fault?

Partial responsibility reduces compensation proportionally rather than removing the claim. Given the scale typically involved, it's rarely a reason to hold back from asking.

What you could receive

Serious injury claims cover general damages for the injury and its life-changing effect, and special damages, which are usually substantial and forward-looking: care and case management, adapted accommodation, equipment, therapy, and loss of earnings often projected across a working lifetime.

We'll talk you through what's realistic for your situation once we've reviewed the details. We won't overpromise, and we won't quote a figure before we've properly understood your case.

How does a claim actually work?

Four stages, and you always know which one you're in.

  1. 01

    Initial consultation

    You or a family member tells us what happened. We give you a straight view on whether there's a claim, free and with no obligation.

  2. 02

    Early support

    Where liability is accepted, we look at interim payments early, so care, equipment and adaptations don't wait for the claim to conclude.

  3. 03

    Building the long-term picture

    We work with medical, care and, where relevant, occupational experts to properly understand what you'll need, rather than settling on an incomplete picture.

  4. 04

    Negotiation and resolution

    We'll explain exactly how our fee is calculated before you agree to anything.

Don't leave it late

How long do I have to claim?

Most personal injury claims must be brought within three years of the accident, or three years from the date you first connected your injury to it. For children, that three year clock starts on their eighteenth birthday. Where someone lacks the mental capacity to bring a claim following a serious injury, the time limit does not start running while that remains the case.

If you're not sure whether you're still within the time limit, contact us. We'll tell you quickly.

The money side

What will it cost me?

Nothing upfront. Where a no win, no fee agreement applies, our fee comes from your compensation only if the claim succeeds, and it's set out in full, in writing, before you agree to anything.

  • We'll explain the funding options available for your claim, which may include a conditional fee (no win, no fee) arrangement, clearly and in full before you decide whether to proceed.
  • Where a conditional fee agreement applies and your claim succeeds, a success fee is deducted from your compensation. The law limits that fee in personal injury claims, and it is never taken from any damages awarded for future care or future loss of earnings. We explain exactly how it is worked out, in writing, before you agree to anything.
  • A cancellation fee may apply if you withdraw outside the 14 day cooling off period. Full details will be provided before you sign anything.
Common questions

Frequently asked questions

What makes a claim 'serious' rather than standard?

Broadly, the scale and permanence of the effect on your life, not the type of accident. A workplace fall and a road accident can both result in a serious injury claim.

How long does a serious injury claim take?

Longer than most, because the medical and care picture needs time to properly stabilise before a fair settlement can be reached.

Can we get support before the claim settles?

Often yes, through interim payments where liability has been accepted, specifically to fund care, equipment or adaptations while the claim continues.

Do you have pages for specific serious injuries?

Yes, see our dedicated pages on brain injury, spinal injury and amputation claims for injury-specific detail.

Ready to find out where you stand

Tell us what happened. We'll give you a straight answer, and we won't pressure you either way.

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